Customer Service Representative

Appone; Elizabeth (NJ); On-site; USD 29,000 - 34,000; Full time

Job summary

Appone in Dayton, NJ is hiring a Shipping & Receiving Coordinator to deliver exceptional customer service by phone and email, manage orders, and track shipments. You will coordinate with carriers and warehouse teams to ensure on-time delivery and accurate invoicing.

The role requires strong communication, organization, and problem-solving in a fast-paced environment; full-time, with hourly pay of $21–$25.

Qualifications

• Excellent phone and customer service skills.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Knowledge of Warehouse Management Systems (WMS) preferred.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to work effectively both independently and as part of a team.
• Positive, energetic, and customer-focused attitude.
• Strong organizational and time management skills.

Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Process customer orders accurately and enter order information into the warehouse management system.
• Monitor inbound and outbound shipments and provide customers with shipment status updates.
• Process customer billing and invoicing accurately.
• Investigate and resolve customer concerns, shipment discrepancies, and service-related issues.
• Coordinate with steamship lines, carriers, and customers regarding freight availability and release dates.
• Maintain accurate records of customer interactions, orders, and shipment activity.
• Utilize internal systems to research issues and facilitate problem resolution.
• Collaborate with warehouse operations, transportation teams, and customers to ensure on-time order fulfillment.

Skills

Phone & email support

Customer service

Order entry

Shipment tracking

Billing & invoicing

Carrier coordination

Problem solving

Attention to detail

Verbal & written communication

Team collaboration

Time management

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Customer Service

Shipping & Receiving Coordinator in Dayton, NJ

Description

This position is responsible for providing exceptional customer service via phone and email, delivering timely information, addressing customer inquiries, and resolving issues efficiently.

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Process customer orders accurately and enter order information into the warehouse management system.
• Monitor inbound and outbound shipments and provide customers with shipment status updates.
• Process customer billing and invoicing accurately.
• Investigate and resolve customer concerns, shipment discrepancies, and service-related issues.
• Coordinate with steamship lines, carriers, and customers regarding freight availability and release dates.
• Maintain accurate records of customer interactions, orders, and shipment activity.
• Utilize internal systems and software to research issues and facilitate problem resolution.
• Collaborate with warehouse operations, transportation teams, and customers to ensure excellent service and on-time order fulfillment.

Salary: $21- $25 an hour

Position Requirements

• Excellent phone and customer service skills
• Proficiency in Microsoft Outlook, Word, and Excel
• Knowledge of Warehouse Management Systems (WMS) preferred
• Strong problem-solving and conflict resolution abilities
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Ability to work effectively both independently and as part of a team
• Positive, energetic, and customer-focused attitude
• Strong organizational and time management skills

Full-Time/Part-Time Full-Time

Shift Days

Position Customer Service Representative

Division East Coast Warehouse & Distr Corp