Customer Service Specialist

Top Workforce Solutions; Northvale (NJ); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Generous PTO and Time Off

401(k) Plan

Fantastic Work Schedule

Job summary

A recruitment agency is looking for a Customer Service Representative in Northvale, NJ. This role requires at least 2 years of experience in customer service and excellent communication skills. Responsibilities include responding to inquiries, processing orders, and assisting the sales team. Ideal candidates should be organized, detail-oriented, and able to work independently in a fast-paced setting. This position offers a salary of $23-$25 hourly along with generous PTO and a 401(k) plan.

Qualifications

• At least 2 years of customer service experience.
• Strong ability to work independently in a fast-paced environment.
• Exceptional verbal and written communication skills.

Responsibilities

• Respond to customer inquiries and complaints professionally.
• Process daily POD of deliveries, quotes, orders, and create invoices.
• Assist the sales team with quoting and order requests.

Skills

Customer service experience

Organizational skills

Communication skills

Job description

Our client is seeking a customer-focused Customer Service Representative to manage inquiries, process orders, and resolve issues across multiple channels. This is an onsite role in Northvale, NJ for a highly organized, communicative professional who thrives in a fast-paced environment.

What We Offer:

• Salary- $23-$25 hourly
• Generous PTO and Time Off
• 401(k) Plan
• Fantastic Work Schedule:
• Monday - Thursday: 9am - 5:30pm
• Friday: 9am -3pm

Key Responsibilities:

• Respond to customer inquiries and complaints professionally and empathetically.
• Process daily POD of deliveries, quotes, orders, and create invoices per company practices.
• Maintain high proficiency in product knowledge to provide exceptional customer support.
• Communicate with colleagues and relay important information to appropriate employees.
• Assist the sales team with quoting and order requests.
• Provide feedback on the efficiency of the customer service process.
• Perform other related duties as assigned.

What You Bring:

• At least 2 years of customer service experience
• Strong ability to work independently in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Exceptional verbal and written communication skills.
• Must work full-time on-site in the office (not a remote position).

Preferred Qualifications:

• Positive, empathetic, and professional attitude towards customers.
• Ability to maintain confidentiality and handle sensitive information.

Top Workforce Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to providing a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by law. If you are an individual with a disability and need reasonable accommodation to assist with your job search or application for employment, please contact us and indicate the specifics of the assistance needed.