Customer Service

Forman Automotive; Las Vegas (NV); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid training

Employee vehicle purchase program

Medical, dental, and vision benefits

Job summary

Forman Automotive in Las Vegas is seeking motivated Appointment Setters for their Business Development Center. Ideal candidates should have effective communication skills and a dedication to customer service. Responsibilities include answering calls, scheduling appointments, and managing customer interactions through CRM.

The company offers promotion-from-within career paths, paid training, and various benefits including medical, dental, and vision. This is a fast-paced environment requiring a high energy level and the ability to overcome objections.

Qualifications

• Effective verbal communication skills.
• Ability to identify customer needs and concerns.
• Self-motivated and positive attitude.

Responsibilities

• Answer incoming calls and schedule showroom visits.
• Log all customer contacts and comments in CRM software.
• Contact customers to schedule appointments based on marketing initiatives.

Skills

Effective verbal communication skills

Ability to identify customer needs

Ability to overcome objections

Excellent customer service

Self-motivated and upbeat

Education

High School Diploma or GED

Job description

United Nissan is hiring motivated team players to work in our Business Development Center as Appointment Setters. Our high-volume dealership is busy, fast-paced, and located in Las Vegas (Sahara/McLeod). We want motivated inbound/outbound Business Development Representatives to start setting appointments immediately.

Essential Duties

• Answer all incoming phone calls according to management-approved incoming call word tracks (scripts) and schedule showroom visits or test drive appointments.
• Collect customer’s names, multiple phone numbers, and email addresses from all incoming sales or advertising campaign calls.
• Log all Customer contacts and comments into CRM Software.
• Schedule future follow-up contact in CRM software if no appointment is generated from the initial incoming sales call.
• Contact Customers using management-approved outbound phone contact word tracks (scripts) and customer contact lists in CRM Software to schedule showroom appointments that check-in upon arrival with the reception desk.
• Confirm scheduled appointments using the appointment confirmation email template in CRM software.
• Post scheduled appointments into CRM software and print a copy for CRM Administrators at the showroom reception desk.
• Contact No Show customers and reschedule their showroom appointments for a more convenient day and time.
• Follow up with CRM Administrators at the reception desk to determine if appointments are kept and the outcome.
• Results-Based CRM: Change the status of prospect records in CRM software to reflect the customer’s progress within the car buying cycle, and schedule future customer contact for every customer based on the results of current customer contact.
• Purify and update Customer information and contact data in the CRM application… Maintain accurate notes describing every customer contact.
• Generate personalized emails confirming phone conversations.
• Schedule follow-up reminders in CRM software for the next contact.
• Contact Customers based on current Nissan marketing initiatives.
• Respond to Customer web-based requests using email and telephone.
• Contact Internet Customers via email and phone to schedule a Sales appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Create a customer welcome folder for the reception desk on all confirmed appointments.
• Print Customer reception presentation based on appointment type.
• Forward any Customer concerns to the correct Departmental Manager and follow up with the customer to verify concerns have been addressed.

Requirements

• Effective verbal communication skills
• Ability to identify customer needs, wants, and/ or concerns
• Ability to overcome objections
• Ability to always maintain and provide excellent customer service
• Self-motivated, positive, upbeat, and a high energy level
• Ability to remain determined and focused in the face of rejection
• Also seeking Bilingual Representatives (NOT REQUIRED)
• Must be able to meet production goals in a fast-paced and structured environment
• Must have a High School Diploma or GED.
• A high degree of professionalism, negotiation, and customer service skills are a must
• Must be able to pass a background check and drug screen.

Why Forman

• Promotion-from-within career paths
• Paid training and manufacturer certification
• Medical, dental, vision, and PTO
• Employee vehicle purchase program