Automotive Business Development Representative

Mckinnon Nissan; Hoover (AL); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Health & Life Insurance

401K

Direct Deposit

Sundays off

Paid vacation

Instructor training

Ongoing training

Internal promotion

Great work env

Team culture

Family owned

Job summary

McKinnon Nissan in Hoover, AL is seeking a motivated BDC Specialist to handle customer inquiries by phone, email and chat and to schedule visits to our dealership. You will deliver outstanding service, log interactions, and work toward monthly targets in a friendly, growth-oriented environment.

A strong team culture and ongoing training support your success. Join a family-owned dealership known for professionalism and a commitment to internal promotion.

Qualifications

• Must have previous role in BDC based on strong customer or retail customer service experience at a call center.
• Strong communication skills (verbal and written).
• Interest in a fun, competitive environment focused on teamwork.
• Experience with technology (computers, mobile, video).

Responsibilities

• Interacting with customers via phone, email and online chat to answer questions and schedule them to visit our dealership.
• Excellent customer service and communication skills, giving advice and providing real solutions.
• Log all customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact customers using scripts to schedule appointments.
• Confirm scheduled appointments.
• Post scheduled appointments on appointment board in BDC.
• Contact and reschedule no-show customer appointments.
• Follow up with Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Update customer changes in database.
• Ability to meet or exceed monthly goals.

Skills

Strong communication

Customer service

Tech-savvy

Organizational skills

Multitasking

Tools

CRM software

Call center software

Job description

We are your local, family-owned Nissan and Toyota dealership! Proudly serving our area for over 50 years. Since opening our doors in 1964, we have strived to exceptionally serve our community and our staff. We've held true to our values while servicing our community and pursuing continuous growth. We strongly believe in continuous improvement for our employees. We've been continuing to grow, while holding true to our values of professionalism, positivity, teamwork and honesty! We strive to make our employees happy, resulting in long-term employee retention! We have employees that have been here 10+ years. We would like to add you to our great team!

At McKinnon Nissan and Toyota, we strongly believe in growth opportunities for our employees and therefore offer ongoing training and strive to promote from within!

Are you ready to jump-start your career and grow with our organization?

We Offer:

• Competitive Pay
• Health, Dental, Vision & Life Insurance
• 401K
• Direct Deposit
• Sundays off
• Paid vacation
• Paid instructor-led training
• Ongoing training
• Promote from within
• Excellent work environment
• Great team culture
• Family owned and operated

Responsibilities:

• Interacting with customers via phone, email and online chat to answer questions and schedule them to visit our dealership.
• Excellent customer service and communication skills, giving advice and providing real solutions.
• Log all customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact customers using scripts to schedule appointments.
• Confirm scheduled appointments.
• Post scheduled appointments on appointment board in BDC.
• Contact and reschedule no-show customer appointments.
• Follow up with Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Update customer changes in database.
• Ability to meet or exceed monthly goals.

Requirements:

• Must have previous role in BDC based on strong customer or retail customer service experience at a call center
• Strong communication skills (both verbal and written)
• Active interest in working in a fun, competitive environment based on teamwork and camaraderie
• Experience and comfortable working with technology (computers, mobile phones, video)
• Valid driver’s license required as well as clean driving record
• Professional appearance and work ethic
• Outstanding organizational and multi-tasking skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.