Automotive Business Development Representative

Mckinnon Nissan; Clanton (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401K

Paid vacation

Paid instructor-led training

Ongoing training

Promote from within

Excellent work environment

Great team culture

Family owned and operated

Job summary

McKinnon Nissan is seeking a motivated BDC specialist to engage customers by phone, email, and chat, scheduling showroom visits and providing top-notch service. You will log interactions, follow up on appointments, and coordinate with multiple departments to ensure a smooth customer journey.

A driver’s license and comfortable use of technology are required. We offer ongoing training and a team-first culture.

Qualifications

• Must have previous BDC or strong customer service experience in a call center.
• Strong verbal and written communication skills.
• Valid driver’s license and clean driving record.

Responsibilities

• Interact with customers via phone, email and online chat to answer questions and schedule visits.
• Provide excellent customer service and real solutions.
• Log all customer comments and schedule follow-ups.
• Schedule and confirm appointments; post on appointment board.
• Follow up with departments to determine appointment outcomes.
• Update customer changes in the database.
• Aim to meet or exceed monthly goals.

Skills

Communication skills

Call center experience

Tech-savvy

Valid driver’s license

Organizational skills

Job description

We are your local, family-owned Nissan and Toyota dealership! Proudly serving our area for over 50 years. Since opening our doors in 1964, we have strived to exceptionally serve our community and our staff. We've held true to our values while servicing our community and pursuing continuous growth. We strongly believe in continuous improvement for our employees. We've been continuing to grow, while holding true to our values of professionalism, positivity, teamwork and honesty! We strive to make our employees happy, resulting in long-term employee retention! We have employees that have been here 10+ years. We would like to add you to our great team!

At McKinnon Nissan and Toyota, we strongly believe in growth opportunities for our employees and therefore offer ongoing training and strive to promote from within!

Are you ready to jump-start your career and grow with our organization?

We Offer:

• Competitive Pay
• Health, Dental, Vision & Life Insurance
• 401K
• Direct Deposit
• Sundays off
• Paid vacation
• Paid instructor-led training
• Ongoing training
• Promote from within
• Excellent work environment
• Great team culture
• Family owned and operated

Responsibilities:

• Interacting with customers via phone, email and online chat to answer questions and schedule them to visit our dealership.
• Excellent customer service and communication skills, giving advice and providing real solutions.
• Log all customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact customers using scripts to schedule appointments.
• Confirm scheduled appointments.
• Post scheduled appointments on appointment board in BDC.
• Contact and reschedule no-show customer appointments.
• Follow up with Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Update customer changes in database.
• Ability to meet or exceed monthly goals.

Requirements:

• Must have previous role in BDC based on strong customer or retail customer service experience at a call center
• Strong communication skills (both verbal and written)
• Active interest in working in a fun, competitive environment based on teamwork and camaraderie
• Experience and comfortable working with technology (computers, mobile phones, video)
• Valid driver’s license required as well as clean driving record
• Professional appearance and work ethic
• Outstanding organizational and multi-tasking skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.