Business Development Representative

Mills Automotive Group; Newport News (VA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Nissan Newport News is seeking a detail-oriented BDC Representative to be the primary contact for customers seeking information about vehicles and services. You will manage inbound and outbound communications, schedule appointments for test drives and sales consultations, and maintain accurate records of interactions to support the sales team.

The role requires strong communication, organization, and CRM proficiency, with a focus on delivering excellent customer service in a fast-paced

Qualifications

• Clear verbal and written communication skills.
• Experience with customer service or sales support is preferred.
• Ability to work in a fast-paced environment and handle multiple contacts.

Responsibilities

• Manage inbound and outbound customer calls, emails, and online inquiries promptly and professionally.
• Schedule appointments for test drives and sales consultations.
• Maintain accurate records of customer interactions and follow-up activities.
• Collaborate with sales teams to ensure customer needs are met efficiently.
• Utilize CRM software to track leads and sales progress.
• Provide customers with detailed information about Nissan vehicles, promotions, and financing options.
• Follow up with potential customers to convert leads into sales.

Skills

Excellent communication

CRM proficiency

Organizational skills

Multitasking

Professional demeanor

Education

High school diploma or equivalent

Tools

CRM platforms

Job description

As a BDC REP at Nissan Newport News, you will be the primary point of contact for customers seeking information about our vehicles and services. You will play a crucial role in driving sales by managing inbound and outbound communications, scheduling appointments, and providing exceptional customer service to ensure a positive experience for prospective buyers.

Responsibilities

• Manage inbound and outbound customer calls, emails, and online inquiries promptly and professionally.
• Schedule appointments for test drives and sales consultations.
• Maintain accurate records of customer interactions and follow-up activities.
• Collaborate with sales teams to ensure customer needs are met efficiently.
• Utilize CRM software to track leads and sales progress.
• Provide customers with detailed information about Nissan vehicles, promotions, and financing options.
• Follow up with potential customers to convert leads into sales.

Requirements

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Previous experience in customer service or sales support is preferred.
• Ability to work in a fast-paced environment and handle multiple contacts simultaneously.
• Proficiency with CRM platforms and Microsoft Office Suite.
• A positive attitude and professional demeanor.
• High school diploma or equivalent required; additional education is a plus.

Benefits

• Competitive compensation package.
• Comprehensive health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Employee discounts on vehicles and services.
• Opportunities for career advancement and professional development.
• Supportive and inclusive work environment.

About The Company

Nissan Newport News is a premier automotive dealership located in Newport News, VA, dedicated to providing outstanding customer service and high-quality vehicles. We pride ourselves on our commitment to the community and strive to create a positive and rewarding experience for all our customers and employees.