Customer Sales & Solutions Specialist

Trane Italia; Huntsville (AL); Sur place; USD 41 000 - 63 000; Plein temps

Avantages offerts par ce poste

Health insurance

401K match

Paid time off

Résumé du poste

Trane Technologies in Huntsville, AL is seeking an Inside Sales/Customer Support role focused on delivering premier customer experiences. You will support customers, process orders, and identify upsell opportunities while maintaining strong relationships and knowledge of Trane products.

The position requires a high school diploma or GED and experience in a fast-paced, customer-focused environment with a hand-on approach to service and safety.”

Qualifications

• H.S. Diploma or GED required.
• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Responsabilités

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partner with customers to grow sales by identifying related products or add on extensions.
• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
• Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
• Assists with warehouse/inventory management work as needed.
• Flexibility to work overtime/weekends, as required.

Connaissances

Inside sales

Customer service

Formation

High school diploma or GED

Description du poste

Trane Technologies in Huntsville, AL is seeking an Inside Sales/Customer Support role focused on delivering premier customer experiences. You will support customers, process orders, and identify upsell opportunities while maintaining strong relationships and knowledge of Trane products.

The position requires a high school diploma or GED and experience in a fast-paced, customer-focused environment with a hand-on approach to service and safety.”