Customer Sales Associate - Parts & Solutions

Trane Technologies plc; Fort Wayne (IN); On-site; USD 38,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Student debt support

Paid time off

Wellness programs

Job summary

Trane Technologies plc is seeking a Customer Sales Associate to serve as a trusted advisor at Trane Supply stores. You will help customers with parts and equipment needs, resolve issues, and deliver solutions to ensure satisfaction and future sales.

You will maintain up-to-date knowledge of products and promotions to provide a premium customer experience and drive sales. The role requires retail or inside sales experience, a strong customer-service focus, and the ability to build lasting

Qualifications

• HS Diploma or GED required.
• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer-focused environment.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Responsibilities

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partner with customers to grow sales by identifying related products or add-on extensions.
• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
• Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Execute quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
• Assists with warehouse/inventory management work as needed.
• Flexibility to work overtime/weekends, as required.

Skills

Inside sales experience

Customer service

Relationship building

Problem solving

Education

HS Diploma or GED

Job description

Trane Technologies plc is seeking a Customer Sales Associate to serve as a trusted advisor at Trane Supply stores. You will help customers with parts and equipment needs, resolve issues, and deliver solutions to ensure satisfaction and future sales.

You will maintain up-to-date knowledge of products and promotions to provide a premium customer experience and drive sales. The role requires retail or inside sales experience, a strong customer-service focus, and the ability to build lasting