Customer Retention Specialist - State Farm Agent Team Member

Brad Carpenter - State Farm Agent; Barberton (OH); Hybrid; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Zusammenfassung

Brad Carpenter - State Farm Agent is seeking a dependable Account Manager to support our growing team and provide excellent service to customers. You will build relationships, assist with policy changes, answer coverage questions, and help identify opportunities to better serve our customers.

If you enjoy helping people, staying organized, and working in a fast-paced environment, we'd love to meet you. The role offers a flexible schedule and opportunities for advancement within a respected

Qualifikationen

• Strong communication and customer service skills.
• Highly organized and detail-oriented.
• Ability to multitask and manage multiple client accounts.
• Comfortable using computer systems and agency software.
• Property & Casualty license preferred (or willingness to obtain).
• Life and Health license preferred (or willingness to obtain).
• Previous insurance or customer service experience is a plus.

Aufgaben

• Provide prompt, friendly customer service to clients.
• Assist customers with policy changes, billing questions, and coverage explanations
• Review existing accounts and identify opportunities to better protect customers
• Maintain accurate documentation in the agency management system
• Follow up with customers to ensure satisfaction and retention
• Support the sales team with customer relationship management.

Kenntnisse

Strong communication

Customer service

Highly organized

Detail-oriented

Multitasking

Tech-savvy

P&C license preferred

Life & Health license preferred

Insurance experience

Jobbeschreibung

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Are you organized, customer-focused, and motivated to grow your career in the insurance industry? Our State Farm Agency is looking for a dependable Account Manager to help support our growing team and provide excellent service to our customers.

In this role you will build relationships with clients, assist with policy changes, answer coverage questions, and help identify opportunities to better serve our customers. If you enjoy helping people, staying organized, and working in a fast-paced environment, we'd love to meet you.

Responsibilities

• Provide prompt, friendly customer service to clients.
• Assist customers with policy changes, billing questions, and coverage explanations
• Review existing accounts and identify opportunities to better protect customers
• Maintain accurate documentation in the agency management system
• Follow up with customers to ensure satisfaction and retention
• Support the sale team with customer relationship management.

Qualifications

• Strong communication and customer service skills
• Highly organized and detail-oriented
• Ability to multitask and manage multiple client accounts
• Comfortable using computer systems and agency software
• Property & Casualty license preferred (or willingness to obtain)
• Life and Health license preferred (or willingness to obtain)
• Previous insurance or customer service experience is a plus

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Compensation $40,000.00 - $60,000.00 per year included commissions/bonuses