Account Manager - State Farm Agent Team Member

Carlamccormick; Livonia (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Paid time off

Opportunity for advancement

Group Life Insurance Benefit

Short Term Disability

Job summary

Carlamccormick is seeking a Licensed Account Customer Service Manager in Livonia, Michigan. This role is for an experienced professional looking to contribute to business retention through value-based customer interactions.

Successful candidates will provide friendly customer service, manage policyholder needs, and demonstrate excellent communication skills. A Property & Casualty license is required, with opportunities for career growth and a competitive salary structure.

Qualifications

• Must currently have or willingness to obtain Property & Casualty license.
• Must have currently or be willing to obtain Life and Health license.
• Customer Service Experience in insurance sales/service preferred or account management preferred.

Responsibilities

• Provide prompt, accurate, and friendly customer service.
• Service existing policyholders' renewals and policy transactions.
• Schedule appointments, identify customer needs, and promote appropriate products and services.
• Conduct policy reviews and provide recommendations to customers.
• Problem-solving ability to evaluate alternatives and select the best actions.

Skills

Customer Service Experience in insurance sales/service preferred

Detail oriented

Excellent communication skills

Ability to work in a team environment

Education

Property & Casualty license

Life and Health license

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Paid time off
• 401(k)
• Opportunity for advancement

Role Description:

Successful State Farm Agent is seeking a Licensed experienced qualified professional to join their winning team for the role of an Account Customer Service Manager. We seek an experienced, energetic professional interested in helping our business retention through value-based conversations and servicing existing policy holders. If you have previous Insurance, Customer Service and or administrative experience with an energetic, goal-oriented remarkable customer service mindset then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities:

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Service existing policyholders' renewals and policy transactions.
• Schedule appointments, identify customer needs, and promote appropriate products and services.
• Conduct policy reviews and provide recommendations to customers.
• Problem solving ability: apply and balance conceptual and analytical thinking by breaking down complex problems, evaluating alternative sources of action and their likely outcomes, and selecting the best alternative

Qualifications:

• Property & Casualty license must currently have or willingness to obtain.
• Life and Health license must have currently or willingness to obtain
• Customer Service Experience in insurance sales/service preferred or account management preferred.
• State Farm experience preferred
• Detail oriented.
• Excellent communication skills - written, verbal and listening.
• Ability to work in a team environment.

Benefits:

• Salary plus commission/bonus
• Paid time off
• Group Life Insurance Benefit
• 401k
• Short Term Disability
• Growth potential/Opportunity for advancement within my office
• Great work environment
• Opportunity for advancement