Customer Retention Specialist: Lease Renewals & Visits

Arona-Home-Essentials; Jefferson City (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off including vacation days,

Personal days and holidays

Unlimited Bonus & Commission paid月ly

Five-day work week

Company paid Life Insurance and Long‑T

Medical, Dental, Vision, Life and STD

401(k) with company match

Job summary

Arona Home Essentials is hiring a Customer Retention Associate in Missouri. The role involves supporting lease renewals, counseling customers on timely payments, and protecting company assets. You will contact customers by phone and in the field, maintain records, and assist with returns and deliveries.

The position emphasizes a five-day work week, growth opportunities, and company-paid insurance. Bi-lingual ability is a plus and a satisfactory driving record is required.

Qualifications

• Clear communication and strong interpersonal skills.
• Bi-lingual is a plus and can aid customer interactions.
• Must be 18 years or older and able to drive as required.

Responsibilities

• Assist Customer Accounts with lease agreement renewals.
• Counsel customers on timely renewal payments and benefits.
• Collect revenues and protect company assets.
• Contact customers who have not paid leases by phone or field visits.
• Maintain and update customer databases.
• Assist with merchandise returns and deliveries up to 5-25 hours weekly.
• Clean and certify returned merchandise in QA Center.
• Assist in the field when necessary.

Skills

Communication

Interpersonal skills

Bi-lingual

Job description

Arona Home Essentials is hiring a Customer Retention Associate in Missouri. The role involves supporting lease renewals, counseling customers on timely payments, and protecting company assets. You will contact customers by phone and in the field, maintain records, and assist with returns and deliveries.

The position emphasizes a five-day work week, growth opportunities, and company-paid insurance. Bi-lingual ability is a plus and a satisfactory driving record is required.