Customer Retention Leader: Lease Renewals & Bonus

Arona Home Essentials; Des Moines (IA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Unlimited bonus & commission

Paid time off

401(k) with company match

Medical, Dental, Vision

Life Insurance

Short-Term Disability

Ongoing training

Job summary

Arona Home Essentials, a growing multi-store retailer in the Midwest, is hiring a Customer Retention Manager to lead retention efforts and collections. The role requires strong leadership, communication, and a bilingual bonus, with responsibility for lease renewals, data integrity, and collaboration with store teams.

Candidates must pass DOT-related requirements, a background check, and a drug screen. Benefits include paid time off, comprehensive insurance, a 401(k) match, and ongoing training.

Qualifications

• Leadership demonstrated in team or store settings.
• Strong communication and interpersonal skills are essential.
• Professional appearance and customer focus are required.
• History of achieving results and reliable follow-through.
• Good organizational skills and the ability to learn procedures.

Responsibilities

• Contact customers who have not renewed leases to retain business.
• Maintain updated customer information and assist store needs.
• Support store operations as a key holder in GM's absence.
• Review payment history and advise ownership to support customers.
• Obtain signatures on lease agreements and collect payments.
• Perform other duties as assigned by management.

Skills

Leadership

Communication

Interpersonal skills

Professional appearance

Results history

Organizational skills

Bi-lingual

Job description

Arona Home Essentials, a growing multi-store retailer in the Midwest, is hiring a Customer Retention Manager to lead retention efforts and collections. The role requires strong leadership, communication, and a bilingual bonus, with responsibility for lease renewals, data integrity, and collaboration with store teams.

Candidates must pass DOT-related requirements, a background check, and a drug screen. Benefits include paid time off, comprehensive insurance, a 401(k) match, and ongoing training.