Customer Retention Specialist — Calm, Trusted Renewal Expert

State Farm Mutual Automobile Insurance Company; Anna (TX); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Résumé du poste

Andy Torres State Farm Agency is seeking an experienced Customer Retention Specialist to support ongoing customer relationships and office growth. The role focuses on outreach, policy renewals, and relationship maintenance.

You will engage with customers, review policies, and identify opportunities to improve satisfaction while collaborating with team members. This position emphasizes service excellence and community impact.

Qualifications

• Candidates have experience in insurance customer service or account management.
• General Lines Property & Casualty License is required; Life/Health License desirable.

Responsabilités

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Connaissances

Customer service

Relationship-building

Active listening

Communication

Empathy

Formation

General Lines Property & Casualty License

Life/Health License desirable

Description du poste

Andy Torres State Farm Agency is seeking an experienced Customer Retention Specialist to support ongoing customer relationships and office growth. The role focuses on outreach, policy renewals, and relationship maintenance.

You will engage with customers, review policies, and identify opportunities to improve satisfaction while collaborating with team members. This position emphasizes service excellence and community impact.