Customer Retention Specialist — Renewals & Relationships

Myberlinagent; Northern (KY); Hybrid; USD 37,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonus based on performance

Job summary

Derrick Elzey - State Farm Agent in Berlin, MD is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and outreach. You will help protect what matters most for clients and grow the office through excellent service.

The role emphasizes service excellence, license readiness, and collaboration with the team to meet retention goals. A supportive community-focused environment awaits.

Qualifications

• Must be willing and able to obtain Property & Casualty and Life & Health Insurance License in state of residence
• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Property & Casualty only = $37,000 base
• Property & Casualty and Life & Health = $40,000 base

Responsibilities

• Communicate and service existing customers regarding renewals, coverage options, and coverage changes.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.
• Own licensed service execution.
• 48-hour Service Level Agreement
• Need-based product identification and household expansion.

Skills

Interpersonal skills

Problem-solving

Communication skills

Detail-oriented

Job description

Derrick Elzey - State Farm Agent in Berlin, MD is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and outreach. You will help protect what matters most for clients and grow the office through excellent service.

The role emphasizes service excellence, license readiness, and collaboration with the team to meet retention goals. A supportive community-focused environment awaits.