Customer Retention Specialist — Renewals & Relationships

Myberlinagent; Maryland; Hybrid; USD 37,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonus based on performance

Job summary

Derrick Elzey - State Farm Agent in Berlin, MD is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and outreach. You will help protect what matters most for clients and grow the office through excellent service.

The role emphasizes service excellence, license readiness, and collaboration with the team to meet retention goals. A supportive community-focused environment awaits.

Qualifications

• Must be willing and able to obtain Property & Casualty and Life & Health Insurance License in state of residence
• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Property & Casualty only = $37,000 base
• Property & Casualty and Life & Health = $40,000 base

Responsibilities

• Communicate and service existing customers regarding renewals, coverage options, and coverage changes.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.
• Own licensed service execution.
• 48-hour Service Level Agreement
• Need-based product identification and household expansion.

Skills

Interpersonal skills

Problem-solving

Communication skills

Detail-oriented

Job description

Customer Retention Specialist - State Farm Agent Team Member

Full Time in Berlin - MD

• Bonus based on performance
• Health insurance
• Paid time off

You May Be a Great Fit as a Customer Retention Specialist at Derrick Elzey - State Farm Agent if

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address Berlin, MD 21801

At Derrick Elzey - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on customer interaction, increasing customer protection through value-based conversations, and relationship maintenance.

Responsibilities

• Communicate and service existing customers regarding renewals, coverage options, and coverage gaps and changes.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.
• Own execution.
• 48-hour Service Level Agreement
• Need-based product identification and household expansion.

Qualifications

• Must be willing and able to obtain Property & Casualty and Life & Health Insurance License in state of residence
• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Property & Casualty and Life & Health = $40,000 base
• Position includes benefits package, including health and dental insurance contribution, PTO, and performance bonus. Total compensation potential is $50,000+ including the benefits package.

Compensation $40,000.00 - $50,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.