Customer Retention Specialist - State Farm Agent Team Member

State Farm Mutual Automobile Insurance Company; Anna (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

Andy Torres State Farm Agency is seeking an experienced Customer Retention Specialist to support ongoing customer relationships and office growth. The role focuses on outreach, policy renewals, and relationship maintenance.

You will engage with customers, review policies, and identify opportunities to improve satisfaction while collaborating with team members. This position emphasizes service excellence and community impact.

Qualifications

• Candidates have experience in insurance customer service or account management.
• General Lines Property & Casualty License is required; Life/Health License desirable.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Customer service

Relationship-building

Active listening

Communication

Empathy

Education

General Lines Property & Casualty License

Life/Health License desirable

Job description

Benefits:

• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Bonus based on performance


• Competitive salary

Looking for an experienced Customer Retention Specialist!

You May Be a Great Fit as a Customer Retention Specialist at Andy Torres State Farm Agency if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.


• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.


• You’re a natural relationship-builder who earns trust quickly and keeps it.


• You listen first, then guide, making customers feel understood while confidently recommending solutions.


• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

At Andy Torres State Farm Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking an Experienced Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.


• Review accounts and assist with updates or changes as needed.


• Identify opportunities to enhance customer satisfaction and engagement.


• Maintain accurate records and documentation of interactions.


• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Previous insurance agency experience in customer service or account management required.


• General Lines Property & Casualty License required. Ability to obtain Life/Health License desirable.


• Strong interpersonal and problem-solving abilities.


• Effective communication and listening skills.


• Detail-oriented with a focus on customer experience.