Customer Retention Specialist – Renewals & Relationships

Shane Armbrister - State Farm Agent; Houston (TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Bonus based on performance

Job summary

Shane Armbrister - State Farm Agent in Houston, TX is seeking a Customer Retention Specialist to support ongoing customer relationships and drive office growth. This full-time role focuses on renewals, outreach, and maintaining strong client connections.

You will communicate renewal options, review accounts, and collaborate with teammates to achieve retention targets while providing exceptional service to policyholders. State Farm agents are independent contractors and manage their employees.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication skills

Active listening

Customer experience

Education

Insurance license (state) required

Job description

Shane Armbrister - State Farm Agent in Houston, TX is seeking a Customer Retention Specialist to support ongoing customer relationships and drive office growth. This full-time role focuses on renewals, outreach, and maintaining strong client connections.

You will communicate renewal options, review accounts, and collaborate with teammates to achieve retention targets while providing exceptional service to policyholders. State Farm agents are independent contractors and manage their employees.