Customer Retention & Renewal Pro

Luis Garcia - State Farm Agent; Aurora (IL); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Advancement opportunities

Paid time off

Job summary

Luis Garcia - State Farm Agent in Aurora, IL is seeking a Customer Retention Specialist to support ongoing customer relationships and policy renewals. The role focuses on outreach, renewal options, and maintaining strong client connections within our local community.

Ideal candidates will bring strong communication skills, compassion, and a customer-first mindset. This full-time role offers growth opportunities and a supportive team environment.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Active listening

Communication skills

Detail-oriented

Customer service experience

Job description

Luis Garcia - State Farm Agent in Aurora, IL is seeking a Customer Retention Specialist to support ongoing customer relationships and policy renewals. The role focuses on outreach, renewal options, and maintaining strong client connections within our local community.

Ideal candidates will bring strong communication skills, compassion, and a customer-first mindset. This full-time role offers growth opportunities and a supportive team environment.