Customer Retention & Renewal Specialist

Michelewarren; Austin (TX); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

Bonus based on performance

Job summary

State Farm Agent Team is seeking a Customer Retention Specialist in Austin, TX to manage renewals and explore coverage options with existing customers. You will review accounts, update records, and identify opportunities to boost satisfaction and engagement.

The role requires strong interpersonal and problem-solving abilities, plus excellent communication and listening skills. Prior customer service or account management experience is preferred, and licensure must be pursued as needed.

Qualifications

• Strong interpersonal and problem‑solving abilities.
• Effective communication and listening skills.
• Detail‑oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Effective communication

Active listening

Detail-oriented

Customer service experience

Account management

Job description

State Farm Agent Team is seeking a Customer Retention Specialist in Austin, TX to manage renewals and explore coverage options with existing customers. You will review accounts, update records, and identify opportunities to boost satisfaction and engagement.

The role requires strong interpersonal and problem-solving abilities, plus excellent communication and listening skills. Prior customer service or account management experience is preferred, and licensure must be pursued as needed.