Customer Retention & Renewal Specialist

Denise Elliott; Durango (CO); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

Denise Elliott - State Farm Agent in Durango, CO is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This role focuses on outreach, policy renewals, and relationship maintenance.

You will communicate with existing customers about renewals and coverage options, review accounts, identify opportunities to enhance satisfaction, and help schedule account review appointments.

Qualifications

• Strong administrative skills and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Schedule account review appointments for the sales team.
• Maintain accurate records and documentation of interactions.

Skills

Administrative skills

Communication skills

Attention to detail

Customer service experience

Insurance licenses

Job description

Denise Elliott - State Farm Agent in Durango, CO is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This role focuses on outreach, policy renewals, and relationship maintenance.

You will communicate with existing customers about renewals and coverage options, review accounts, identify opportunities to enhance satisfaction, and help schedule account review appointments.