Customer Retention & Service Specialist

Good Sam Enterprises, LLC; Englewood (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Roadside Assistance

Discounts

Paid parental leave

Tuition Reimbursement

Medical, dental, vision

Job summary

Camping World in Englewood, CO is seeking upbeat Customer Service Representatives to be true partners in helping grow our company. You will handle orders by phone, email, or chat and provide exceptional support to customers with questions or concerns.

The role requires 2+ years of experience in customer service, call center preferred, strong communication, and basic computer skills. You’ll work 7:00am–6:00pm, including weekends and holidays, with a full benefits package.

Qualifications

• 2+ years of customer service experience required or 1–2 years related experience.
• Call center experience preferred.
• Strong oral and written communication skills; able to communicate at all levels of the organization.

Responsibilities

• Answer interactions via phone, email and live chat and respond to customer requests.
• Assist customers with order entry and order status inquiries.
• Recognize trends in customer calls and alert supervisors.
• Provide product information and support across marine, watersports, hunting, camping and fishing lines.

Skills

Customer service experience

Communication skills

Call center experience

Computer literacy

Flexible schedule

Education

High school diploma or equivalent

Some college preferred

Job description

Camping World in Englewood, CO is seeking upbeat Customer Service Representatives to be true partners in helping grow our company. You will handle orders by phone, email, or chat and provide exceptional support to customers with questions or concerns.

The role requires 2+ years of experience in customer service, call center preferred, strong communication, and basic computer skills. You’ll work 7:00am–6:00pm, including weekends and holidays, with a full benefits package.