Retention and Customer Service Agent

Camping World Holdings, Inc.; Englewood (CO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

discounts

paid parental leave

Tuition Reimbursement

on the job training opportunities

Job summary

Camping World Holdings, Inc. in Englewood, CO is seeking a proactive Customer Service Representative to deliver exceptional support via phone, email, and chat. You will assist with order entry and status, while recognizing trends and contributing ideas to improve processes.

The role requires 2+ years of customer service experience, strong communication skills, and a willingness to learn our marine, watersports, hunting, camping and fishing product lines. Full-time, on-site with benefits included.

Qualifications

• 2+ years in customer service, call center preferred.
• Strong written and spoken communication at all levels of the organization.
• Willingness to learn marine, watersports, hunting, camping and fishing products.

Responsibilities

• Handle phone calls, emails and live chats from customers.
• Assist customers with order entry and order status inquiries.
• Identify trends in customer calls and alert supervisors.
• Contribute ideas for process improvements and special projects.
• Build rapport with customers in a courteous, professional manner.

Skills

Customer service

Phone support

Email & chat

Communication skills

Team player

Basic computer skills

Education

High school diploma or equivalent

Some college preferred

Tools

CRM software

In-house computer programs

Job description

Our Englewood, CO Contact Center has a fantastic opportunity to become a true partner in helping us grow our company. We are looking for driven and high-energy Customer Service Representatives who are responsible for offering exceptional customer support to our valued customers who may have questions or concerns about an order they placed with us and/or provide assistance to customers who are looking for product information through phone, email or chat.

What You’ll Do:

• Answer interactions (phone calls, emails and live chats) and responds to customer requests
• Assist customers with order entry and order status calls
• Recognize and alert supervisors of trends in customer calls
• Recommend new ideas for process improvements
• Build rapport with customers by using a courteous, friendly and professional manner
• Various special projects, as assigned
• Completes other duties as assigned

What You’ll Need to Have for the Role:

• High school diploma or equivalent; college degree or some college preferred
• 2 + years of customer service and/or 1-2 years related experience. Call center experience preferred
• Strong oral and written communication skills with the ability to communicate at all levels of the organization
• Strong decision-making abilities
• Basic computer knowledge and ability to learn in-house computer programs essential
• Ability and desire to learn about marine, watersports, hunting, camping and fishing product lines
• Ability to work a schedule between the hours of 7:00am - 6:00pm, including weekends and holidays

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.

Pay Range:

$14.00-$18.30 Hourly

In addition to competitive pay, we offer

• Paid Time Off
• 401(k)
• an Employee Assistance Program
• Good Sam Roadside Assistance
• discounts
• paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• on the job training opportunities

Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more!

Part-time associates are offered access to dental & vision coverage!

For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.