Customer Retention Specialist — Insurance & Community Care

Floria Izadi; Kennesaw (GA); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

401(k)

401(k) matching

Donation matching

Résumé du poste

Floria Izadi State Farm Insurance agency in Kennesaw is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and outreach. You will focus on maintaining coverage options, updates, and service quality to ensure customer satisfaction.

The role emphasizes building trust with clients, guiding them through policy choices, and contributing to office growth while maintaining regulatory readiness by pursuing state insurance licenses when required.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsabilités

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Connaissances

Interpersonal skills

Communication skills

Problem-solving

Attention to detail

Customer service experience

Account management

Description du poste

Floria Izadi State Farm Insurance agency in Kennesaw is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and outreach. You will focus on maintaining coverage options, updates, and service quality to ensure customer satisfaction.

The role emphasizes building trust with clients, guiding them through policy choices, and contributing to office growth while maintaining regulatory readiness by pursuing state insurance licenses when required.