Customer Retention Specialist - State Farm Agent Team Member

State Farm; Boise (ID); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Wellness resources

Bonus based on performance

Job summary

Kimberly Shurtleff - State Farm Agent in Boise is seeking a Customer Retention Specialist to nurture existing relationships, manage policy renewals, and support office growth.

You will review accounts, offer coverage options, document interactions, and collaborate with the team to meet retention targets. This role values calm, empathetic communication and a commitment to helping the community.

Qualifications

• Excellent interpersonal and problem-solving abilities.
• Strong communication and active listening skills.
• Detail-oriented with focus on customer experience.
• Previous customer service or account management experience preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Communication

Active listening

Customer service

Job description

Benefits:

• Paid time off
• Wellness resources
• Bonus based on performance

You May Be a Great Fit as a Customer Retention Specialist at Kimberly Shurtleff - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Boise, ID 83705

At Kimberly Shurtleff - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities- Solution oriented
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.