Remote Customer Retention & Relationship Specialist

Joanna Kierys; Hinsdale (IL); Hybrid; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off

Profit sharing

Training & development

401(k)

401(k) matching

Bonus based on performance

Zusammenfassung

Joanna Kierys State Farm Agency is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and office growth in Hinsdale, IL. The role emphasizes outreach, policy renewals, and maintaining strong client connections.

Ideal candidates are calm, community-minded professionals who build trust quickly, listen first, and guide customers to suitable coverage options while navigating changes with care and empathy. Flexible, from-home options available.

Qualifikationen

• Strong interpersonal and problem‑solving abilities.
• Effective communication and listening skills.
• Detail oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.
• Must speak Polish or Ukrainian.

Aufgaben

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Kenntnisse

Interpersonal skills

Problem solving

Communication

Listening skills

Customer experience focus

Insurance licenses

Polish/Ukrainian language

Jobbeschreibung

Joanna Kierys State Farm Agency is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and office growth in Hinsdale, IL. The role emphasizes outreach, policy renewals, and maintaining strong client connections.

Ideal candidates are calm, community-minded professionals who build trust quickly, listen first, and guide customers to suitable coverage options while navigating changes with care and empathy. Flexible, from-home options available.