Customer Loyalty & Renewal Specialist

State Farm Agent; Wichita (KS); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Bonus based on performance

Job summary

At Andre Hale - State Farm Agent, we are seeking a Customer Retention Specialist to support ongoing customer relationships, focusing on outreach, policy renewals, and relationship maintenance. This role is based in Wichita, KS, with a friendly team and a culture that values service, integrity, and growth.

If you communicate well, listen closely, and help customers feel protected, you'll fit in with us. Join us to contribute to office growth and take pride in making a real difference for our

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Customer service

Relationship building

Communication

Problem solving

Active listening

Job description

At Andre Hale - State Farm Agent, we are seeking a Customer Retention Specialist to support ongoing customer relationships, focusing on outreach, policy renewals, and relationship maintenance. This role is based in Wichita, KS, with a friendly team and a culture that values service, integrity, and growth.

If you communicate well, listen closely, and help customers feel protected, you'll fit in with us. Join us to contribute to office growth and take pride in making a real difference for our