Retention & Account Resolution Specialist (Bilingual)

Deluxe

Fort Worth (TX)

On-site

USD 32,000 - 46,000

Full time

5 days ago

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Benefits offered by this job

Healthcare (Medical/Dental/Vision)

Paid time off and holidays

401(k) matching

Employee stock purchase plan

Short/Long-term disability

Job summary

Deluxe is seeking a customer service professional to handle inbound calls from credit card merchants and sales representatives, guiding customers through account closures and contract inquiries. The role emphasizes clear communication, professional demeanor, and thorough documentation.

Ideal candidates may vary in background, with HS/GED or an Associates degree, and experience in contracts or collections. Bilingual English/Spanish is a plus, with strong Excel/Outlook skills and the ability to

Qualifications

Experience explaining in-depth contract or policy information or working in a collections environment is required.
Competent in producing comprehensive documentation.
Able to analyze and prioritize information to make recommendations.
Experience informing clients, superiors, peers, and direct reports.

Responsibilities

Process inbound calls to the point of resolution for customers closing accounts, obtaining contract information, or lodging complaints.
Explain contract information to customers or sales offices with patience and professionalism.
Provide assistance to internal and external customers while maintaining tact and courtesy.
Process incoming correspondence regarding customer requests or account closures.
Assist with overflow calls from other call centers due to staffing or volume.