Customer Retention & Account Resolution Specialist

First American Payments Systems, L.P.; Fort Worth (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off

401(k) Employer Match

Employee Stock Purchase Plan

Job summary

Deluxe Corporation is seeking a customer service specialist to handle inbound calls from credit card merchants and sales reps, resolving account closure requests and related issues. You will explain contract information clearly and maintain professionalism with customers and internal teams.

The role requires patience, strong documentation skills, and the ability to manage high-volume inquiries in a fast-paced call center environment.

Qualifications

• HS/GED with 2 years related experience or an Associate's degree.
• Experience explaining contract or policy information or working in a collections environment is preferred.
• Bilingual English/Spanish is preferred.
• Capable of producing comprehensive documentation.
• Experience informing clients, superiors, peers, and direct reports based on their information needs.

Responsibilities

• Process inbound calls to the point of resolution from customers seeking to close account or related requests.
• Maintain patience and professionalism while explaining contract information to customers or sales offices.
• Provide assistance to internal and external customers with tact and courtesy.
• Process incoming correspondence regarding customer requests or account closures.
• Assist with overflow calls from other call center queues when staffing is low or volumes are high.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Bilingual (English/Spanish)

Clear communication skills

Attention to detail

Documentation skills

Call center experience

Education

HS/GED and 2 years related experience

Associate degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Deluxe Corporation is seeking a customer service specialist to handle inbound calls from credit card merchants and sales reps, resolving account closure requests and related issues. You will explain contract information clearly and maintain professionalism with customers and internal teams.

The role requires patience, strong documentation skills, and the ability to manage high-volume inquiries in a fast-paced call center environment.