Customer Retention & Account Resolution Specialist

Deluxe Corporation; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare

Paid Time Off

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Disability insurance

Tuition Reimbursement

Job summary

Deluxe Corporation is seeking a dedicated call center specialist to handle inbound calls from credit card merchants and sales representatives. The role focuses on resolving account closure requests and providing clear contract information.

You will maintain professionalism, assist a wide range of customers, process correspondence, and help with overflow calls when needed. Must have HS/GED with related experience or an Associate degree, and strong MS Outlook/Word/Excel skills.

Qualifications

• HS/GED or Associate degree with related experience.
• 2+ years of experience in customer service or call center environment preferred.
• Experience explaining complex information clearly to customers.

Responsibilities

• Answer inbound calls from credit card merchants and sales representatives.
• Resolve issues related to account closures and contract information requests.
• Maintain patience and professionalism when explaining contract information to customers.
• Assist internal and external customers while providing tact and courteous service.
• Process incoming correspondence regarding customer requests or account closures.
• Support overflow calls from other call center queues when staffing is low.

Skills

Customer service

Communication

Problem solving

Documentation

MS Outlook

MS Word

MS Excel

Education

HS/GED

Associate degree

Tools

Outlook

Word

Excel

Job description

Deluxe Corporation is seeking a dedicated call center specialist to handle inbound calls from credit card merchants and sales representatives. The role focuses on resolving account closure requests and providing clear contract information.

You will maintain professionalism, assist a wide range of customers, process correspondence, and help with overflow calls when needed. Must have HS/GED with related experience or an Associate degree, and strong MS Outlook/Word/Excel skills.