Customer Retention Specialist – Growth & Community Impact

Jamie Pelzer; Tampa (FL); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Training & development

Job summary

A local insurance agency in Tampa, FL, seeks a Customer Retention Specialist to nurture ongoing customer relationships and enhance client satisfaction. This role involves managing policy renewals, outreach initiatives, and record maintenance while requiring strong interpersonal and problem-solving skills. The ideal candidate will have a dedication to service and a background in customer service or account management. Compensation ranges from $60,000 to $120,000 annually with a comprehensive benefits package.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Strong interpersonal skills

Effective communication

Problem-solving abilities

Detail-oriented

Job description

A local insurance agency in Tampa, FL, seeks a Customer Retention Specialist to nurture ongoing customer relationships and enhance client satisfaction. This role involves managing policy renewals, outreach initiatives, and record maintenance while requiring strong interpersonal and problem-solving skills. The ideal candidate will have a dedication to service and a background in customer service or account management. Compensation ranges from $60,000 to $120,000 annually with a comprehensive benefits package.