Retention specialist

Choice Home Warranty; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Choice Home Warranty is seeking a results-driven Retention Specialist in Sunrise, FL to bolster customer loyalty and reduce churn.

You will analyze customer data to identify trends, develop retention strategies, and collaborate with sales, service, and support teams to ensure satisfaction. The role requires strong communication, data analysis, problem-solving, and the ability to manage key accounts proactively, with regular reporting to leadership.

Qualifications

• Minimum of 3 years of experience in customer retention or related field.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team; collaborate across departments.

Responsibilities

• Develop and implement strategies to retain customers.
• Analyze customer data to identify trends and opportunities.
• Work closely with other departments to ensure customer satisfaction.
• Provide excellent customer service to retain customers.
• Handle customer complaints and resolve issues promptly.
• Monitor customer accounts and proactively address concerns.
• Develop and maintain relationships with key customers.
• Provide regular reports on retention and satisfaction.

Skills

Customer retention

Communication

Analytical thinking

Teamwork

CRM software

Microsoft Office

Tools

Microsoft Office

CRM software

Job description

Retention Specialist

Location: Sunrise, FL

We are seeking a highly motivated and experienced Retention Specialist to join our team. The ideal candidate will have a proven track record of retaining customers and increasing customer loyalty. The Retention Specialist will be responsible for developing and implementing strategies to retain customers, analyzing customer data to identify trends and opportunities, and working closely with other departments to ensure customer satisfaction.

Responsibilities

• Develop and implement strategies to retain customers
• Analyze customer data to identify trends and opportunities
• Work closely with other departments to ensure customer satisfaction
• Provide excellent customer service to retain customers
• Handle customer complaints and resolve issues in a timely manner
• Monitor customer accounts and proactively reach out to customers to address any concerns or issues
• Develop and maintain relationships with key customers
• Provide regular reports on customer retention and satisfaction

Requirements

• Minimum of 3 years of experience in customer retention or related field
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and customer relationship management (CRM) software