Customer Experience & Relations Specialist (Retail)

Big Sandy Superstore; Elizabethtown (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life Insurance

401K Plan

ESOP

Paid Time Off

Employee Discounts

Stock options plan

Employee Stock Ownership Program

Wellness resources

Opportunity for advancement

Job summary

Big Sandy Superstore is seeking a Customer Relation Specialist to help deliver exceptional service to customers. You will verify order details, process payments, and handle inquiries to ensure a positive shopping experience.

The role emphasizes accurate documentation, timely processing, and professional communication with customers and internal teams. A solid foundation in Microsoft Office and basic numerical skills is required, with room for advancement within the company.

Qualifications

• High school diploma or equivalent required.
• Previous clerical experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation accurately and processes cash balances, deliveries and orders per guidelines.
• Provides customer service support by answering phones, managing counter inquiries, processing payments, and addressing customer questions.

Skills

Excellent communication

Written communication

Listening skills

Basic numerical reasoning

Microsoft Office

Process documentation

Customer service

Education

High school diploma

Tools

CRM software

Job description

Big Sandy Superstore is seeking a Customer Relation Specialist to help deliver exceptional service to customers. You will verify order details, process payments, and handle inquiries to ensure a positive shopping experience.

The role emphasizes accurate documentation, timely processing, and professional communication with customers and internal teams. A solid foundation in Microsoft Office and basic numerical skills is required, with room for advancement within the company.