Customer Experience & Relations Specialist (ESOP)

Big Sandy Superstore; Greenwood (IN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Employee Stock Ownership Program

Health insurance

Opportunity for advancement

Stock options plan

Vision insurance

Wellness resources

Dental insurance

Employee discounts

Job summary

Big Sandy Superstore in Greenwood, IN is seeking a Customer Relations Specialist to deliver exceptional service and handle warranty issues, product concerns, and order processing. You will work to ensure a fully satisfied experience with our customers and organization.

Responsibilities include verifying order details, processing payments and financing paperwork, answering phones, and providing clerical support, all while maintaining accurate files and professional communication within corporate

Qualifications

• High school diploma or equivalent, or combination of education and experience.
• Previous clerical experience preferred.
• Excellent verbal and written communication, and listening skills.
• Strong reading and numerical reasoning abilities.

Responsibilities

• Verify order information is accurate and correct discrepancies.
• Process cash balances, deliveries, sales orders, and account balances per guidelines.
• Provide phone and counter customer service and resolve complaints.
• Process credit applications, payments, and financing paperwork.
• Communicate with internal and external personnel professionally.
• Maintain accurate files to maximize productivity.
• Provide clerical support for store staff as needed.
• Perform other duties as assigned.

Skills

Excellent verbal and written commu n

Outstanding customer service

Excellent organizational skills

Basic reading skills

Basic numerical reasoning

Ability to complete paperwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Big Sandy Superstore in Greenwood, IN is seeking a Customer Relations Specialist to deliver exceptional service and handle warranty issues, product concerns, and order processing. You will work to ensure a fully satisfied experience with our customers and organization.

Responsibilities include verifying order details, processing payments and financing paperwork, answering phones, and providing clerical support, all while maintaining accurate files and professional communication within corporate