Customer Experience Specialist - Retail & Service Excellence

Big Sandy Superstore; Lima (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Plan

Employee Stock Ownership Program

Paid Time Off

Employee Discount

Job summary

Big Sandy Superstore is hiring a Customer Relation Specialist to enhance customer experiences and handle various order-related issues in Lima, Ohio. This full-time position requires exceptional communication skills and a high school diploma. Responsibilities include verifying order details, providing customer support, and managing clerical tasks. Employees enjoy a comprehensive benefits package, including health, dental, and life insurance, plus a generous employee discount.

Qualifications

• Excellent verbal and written communication skills are required.
• Basic reading comprehension and numerical reasoning skills needed.
• Previous clerical experience is preferred.

Responsibilities

• Verifies order information and corrects discrepancies.
• Processes payments and manages customer inquiries.
• Completes documentation accurately in compliance with corporate guidelines.

Skills

Excellent verbal and written communication

Outstanding customer service skills

Organizational skills

Basic numerical reasoning skills

Knowledge of Microsoft Office

Education

High school diploma or equivalent

Job description

Big Sandy Superstore is hiring a Customer Relation Specialist to enhance customer experiences and handle various order-related issues in Lima, Ohio. This full-time position requires exceptional communication skills and a high school diploma. Responsibilities include verifying order details, providing customer support, and managing clerical tasks. Employees enjoy a comprehensive benefits package, including health, dental, and life insurance, plus a generous employee discount.