Customer Relations Specialist — Flexible Schedule & Growth

Jon Laporte - State Farm Agent; Bay City (MI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

License Reimbursement

401(k)

Performance Bonus

Competitive Salary

Flexible Schedule

Advancement Opportunities

Paid Time Off

Training & Development

Job summary

Jon Laporte - State Farm Agent is hiring a Customer Relations Representative to deliver exceptional customer experiences and support the growth of a local insurance agency. You will handle inquiries, coordinate with team members, and anticipate community needs to improve service quality.

This role emphasizes customer focus, problem-solving, and teamwork, with opportunities for internal growth and advancement within a flexible, supportive environment.

Qualifications

• Clear communication and strong listening skills.
• Experience in customer service preferred.
• Ability to remain composed in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Calm under pressure

Job description

Jon Laporte - State Farm Agent is hiring a Customer Relations Representative to deliver exceptional customer experiences and support the growth of a local insurance agency. You will handle inquiries, coordinate with team members, and anticipate community needs to improve service quality.

This role emphasizes customer focus, problem-solving, and teamwork, with opportunities for internal growth and advancement within a flexible, supportive environment.