Customer Relations Specialist

Suzuki Marine USA LLC; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Suzuki Marine USA LLC is seeking a Customer Relations Administrator in Tampa, FL. You will support retail customers and dealers by addressing inquiries by phone and email, documenting concerns, and coordinating with internal teams to drive timely resolutions.

The role demands strong communication, attention to detail, and a solutions-oriented mindset to protect brand trust and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Strong grammar, punctuation, spelling, and proofreading for professional written communication.
• Basic computer proficiency and ability to navigate multiple systems.

Responsibilities

• Serve as the primary contact for retail customers and dealers via phone and email.
• Accurately document customer and dealer information, case details, and resolution status.
• Coordinate with supervisors, service, sales, technical, warranty, and other teams to resolve concerns.
• Escalate complex/sensitive matters to the appropriate supervisor or department.
• Maintain complete and accessible records for reporting and accountability.

Skills

Customer service

Communication

Attention to detail

Problem solving

Time management

Multitasking

Education

High school diploma or equivalent

Tools

MS Office

CRM software

Job description

Suzuki Marine USA LLC is seeking a Customer Relations Administrator in Tampa, FL. You will support retail customers and dealers by addressing inquiries by phone and email, documenting concerns, and coordinating with internal teams to drive timely resolutions.

The role demands strong communication, attention to detail, and a solutions-oriented mindset to protect brand trust and customer satisfaction.