Admin, Customer Relations

Suzuki Marine USA LLC; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Suzuki Marine USA LLC is seeking a Customer Relations Administrator in Tampa, FL. You will support retail customers and dealers by addressing inquiries by phone and email, documenting concerns, and coordinating with internal teams to drive timely resolutions.

The role demands strong communication, attention to detail, and a solutions-oriented mindset to protect brand trust and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Strong grammar, punctuation, spelling, and proofreading for professional written communication.
• Basic computer proficiency and ability to navigate multiple systems.

Responsibilities

• Serve as the primary contact for retail customers and dealers via phone and email.
• Accurately document customer and dealer information, case details, and resolution status.
• Coordinate with supervisors, service, sales, technical, warranty, and other teams to resolve concerns.
• Escalate complex/sensitive matters to the appropriate supervisor or department.
• Maintain complete and accessible records for reporting and accountability.

Skills

Customer service

Communication

Attention to detail

Problem solving

Time management

Multitasking

Education

High school diploma or equivalent

Tools

MS Office

CRM software

Job description

Customer Relations AdministratorThe Customer Relations Administrator serves as a front-line representative of Suzuki, supporting retail customers and dealers by responding to inquiries, documenting concerns, coordinating with internal teams, and helping drive timely, practical resolutions. This role requires strong communication, attention to detail, sound judgment, and a solutions-oriented approach.Key Responsibilities:Serve as the primary point of contact for retail customers and dealers, responding to inquiries received by phone and email in a timely, professional, and courteous manner.Listen carefully to each concern, ask appropriate follow-up questions, gather relevant details, and ensure the issue is clearly understood before determining next steps.Provide accurate information, guidance, and assistance whenever possible while ensuring responses align with company policies, procedures, and customer service standards.Identify complex, sensitive, or unresolved matters and escalate them to the appropriate supervisor or internal department for further review and direction.Accurately document customer and dealer information, case details, communication history, follow-up actions, and resolution status in an organized and timely manner.Maintain complete and accessible records to support consistency, accountability, reporting accuracy, and effective resolution tracking.Collaborate with supervisors, service, sales, technical, warranty, and other internal teams to research concerns, verify information, and support practical solutions.Approach each interaction with patience, professionalism, and a solutions-focused mindset to help resolve issues, protect brand trust, and reinforce Suzuki’s commitment to customer satisfaction.Required Qualifications:High school diploma or equivalent required.Strong grammar, punctuation, spelling, and proofreading skills for professional written communication.Solid understanding of customer service principles, business ethics, and best practices for handling customer concerns.Basic computer proficiency, including the ability to navigate multiple systems, type 30+ words per minute, and manage several open tabs or applications.Excellent verbal and written communication skills with the ability to communicate clearly, calmly, and professionally.High attention to detail with the ability to document information accurately and follow established processes.Ability to personalize interactions and adjust communication style to provide an exceptional customer experience.Self-motivated, confident, dependable, and solutions-oriented when handling customer or dealer concerns.Friendly, adaptable, and professional demeanor, including the ability to remain composed in challenging situations.Strong troubleshooting and problem-solving skills with a positive attitude under pressure.Preferred Qualifications:Minimum of 1 year of experience in a customer service-related role.Minimum of 1 year of call center or high-volume customer contact experience preferred.Bilingual communication skills in English and Spanish preferred.