Bilingual Customer Relations Specialist - Frontline Support

Suzuki Marine USA, LLC; Tampa (FL); On-site; USD 40,000 - 54,000; Full time

Job summary

The Customer Relations Administrator at Suzuki Marine USA, LLC serves as the front-line contact for retail customers and dealers, addressing inquiries by phone and email with professionalism and courtesy. This role emphasizes listening, documenting details, and coordinating with internal teams to resolve issues quickly while protecting brand trust and ensuring adherence to company policies.

You will escalate when needed, maintain complete records, and collaborate with service, sales, and

Qualifications

• High school diploma or equivalent.
• Strong grammar, punctuation, spelling, and proofreading.
• Excellent written communication and customer service principles.
• Type 30+ words per minute and manage multiple tabs.
• Personalize interactions and stay professional.
• Self-motivated and solutions-oriented.
• Bilingual English/Spanish preferred.

Responsibilities

• Serve as primary contact for retail customers and dealers, responding to inquiries via phone and email.
• Listen, ask questions, gather details, and determine next steps.
• Provide accurate information and ensure responses align with policies.
• Escalate complex matters to supervisor or internal department.
• Document case details, history, and resolution status in an organized way.
• Maintain complete records to support accountability and reporting.
• Collaborate with service, sales, technical, warranty, and other teams.
• Maintain a patient, professional, and solutions-focused approach.

Skills

Excellent verbal and written

Attention to detail

Bilingual English/Spanish

Typing 30+ WPM

Problem-solving

Multi-system navigation

Education

High school diploma

Tools

CRM software

Job description

The Customer Relations Administrator at Suzuki Marine USA, LLC serves as the front-line contact for retail customers and dealers, addressing inquiries by phone and email with professionalism and courtesy. This role emphasizes listening, documenting details, and coordinating with internal teams to resolve issues quickly while protecting brand trust and ensuring adherence to company policies.

You will escalate when needed, maintain complete records, and collaborate with service, sales, and