Admin, Customer Relations

Suzuki Marine USA, LLC; Tampa (FL); On-site; USD 40,000 - 54,000; Full time

Job summary

The Customer Relations Administrator at Suzuki Marine USA, LLC serves as the front-line contact for retail customers and dealers, addressing inquiries by phone and email with professionalism and courtesy. This role emphasizes listening, documenting details, and coordinating with internal teams to resolve issues quickly while protecting brand trust and ensuring adherence to company policies.

You will escalate when needed, maintain complete records, and collaborate with service, sales, and

Qualifications

• High school diploma or equivalent.
• Strong grammar, punctuation, spelling, and proofreading.
• Excellent written communication and customer service principles.
• Type 30+ words per minute and manage multiple tabs.
• Personalize interactions and stay professional.
• Self-motivated and solutions-oriented.
• Bilingual English/Spanish preferred.

Responsibilities

• Serve as primary contact for retail customers and dealers, responding to inquiries via phone and email.
• Listen, ask questions, gather details, and determine next steps.
• Provide accurate information and ensure responses align with policies.
• Escalate complex matters to supervisor or internal department.
• Document case details, history, and resolution status in an organized way.
• Maintain complete records to support accountability and reporting.
• Collaborate with service, sales, technical, warranty, and other teams.
• Maintain a patient, professional, and solutions-focused approach.

Skills

Excellent verbal and written

Attention to detail

Bilingual English/Spanish

Typing 30+ WPM

Problem-solving

Multi-system navigation

Education

High school diploma

Tools

CRM software

Job description

The Customer Relations Administrator serves as a front-line representative of Suzuki, supporting retail customers and dealers by responding to inquiries, documenting concerns, coordinating with internal teams, and helping drive timely, practical resolutions. This role requires strong communication, attention to detail, sound judgment, and a solutions-oriented approach.

Key Responsibilities:

• Serve as the primary point of contact for retail customers and dealers, responding to inquiries received by phone and email in a timely, professional, and courteous manner.
• Listen carefully to each concern, ask appropriate follow-up questions, gather relevant details, and ensure the issue is clearly understood before determining next steps.
• Provide accurate information, guidance, and assistance whenever possible while ensuring responses align with company policies, procedures, and customer service standards.
• Identify complex, sensitive, or unresolved matters and **escalate** them to the appropriate supervisor or internal department for further review and direction.
• Accurately document customer and dealer information, case details, communication history, follow-up actions, and resolution status in an organized and timely manner.
• Maintain complete and accessible records to support consistency, accountability, reporting accuracy, and effective resolution tracking.
• Collaborate with supervisors, service, sales, technical, warranty, and other internal teams to research concerns, verify information, and support practical solutions.
• Approach each interaction with patience, professionalism, and a solutions-focused mindset to help resolve issues, protect brand trust, and reinforce Suzuki’s commitment to customer satisfaction.

Qualifications

Required Qualifications:

• High school diploma or equivalent required.
• Strong grammar, punctuation, spelling, and proofreading skills for professional written communication.
• Solid understanding of customer service principles, business ethics, and best practices for handling customer concerns.
• Basic computer proficiency, including the ability to navigate multiple systems, type 30+ words per minute, and manage several open tabs or applications.
• Excellent verbal and written communication skills with the ability to communicate clearly, calmly, and professionally.
• High attention to detail with the ability to document information accurately and follow established processes.
• Ability to personalize interactions and adjust communication style to provide an exceptional customer experience.
• Self-motivated, confident, dependable, and solutions-oriented when handling customer or dealer concerns.
• Friendly, adaptable, and professional demeanor, including the ability to remain composed in challenging situations.
• Strong troubleshooting and problem-solving skills with a positive attitude under pressure.

Preferred Qualifications:

• Minimum of 1 year of experience in a customer service-related role.
• Minimum of 1 year of call center or high-volume customer contact experience preferred.
• Bilingual communication skills in English and Spanish preferred.