Customer Relations Specialist

compasshealthnetwork; Nevada, Nevada (MO, IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Compass Health Network in the United States is seeking a Customer Relations Specialist to be the welcoming face of our clinic. You will greet patients and callers, manage check-in and check-out for primary care, dental, behavioral health, and specialists, and verify insurance information.

This role supports day-to-day clinic operations, collects co-pays, and helps ensure a smooth, friendly patient experience from the first interaction.

Qualifications

• Experience in front-desk or concierge roles preferred.
• Strong organization and communication skills.
• Ability to verify insurance and collect payments.
• Comfort in fast-paced clinic environments.

Responsibilities

• Greet patients and callers and provide friendly service.
• Schedule and manage check-in/check-out for appointments.
• Verify insurance and demographic information.
• Collect co-pays and support routine clinic operations.

Skills

Customer service

Front desk

Insurance verification

Job description

Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller. Schedule: Monday-Friday, 8am-5pm

Are you a friendly, organized professional who thrives in a fast-paced environment? We’re looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.

As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You’ll also support day-to-day clinic operations to ensure things run smoothly and efficiently.

This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.