Customer Relations Specialist

compasshealthnetwork; North Carolina; On-site; USD 36,000 - 48,000; Full time

Job summary

Compass Health Network is seeking a friendly Customer Relations Specialist to be the welcoming face of our clinic, greeting patients and callers and guiding them through the visit process.

You will manage check-in and check-out for primary care, dental, behavioral health and specialists, verify insurance and demographics, collect co-pays, and support daily clinic operations to ensure smooth patient experiences.

Qualifications

• Greeting patients and callers; provide friendly, professional service.
• Verify insurance and demographic information accurately.
• Collect co-pays and process payments.
• Support day-to-day clinic operations to ensure smooth visits.
• Be the welcoming face of the clinic and a key part of the care team.

Responsibilities

• Greet patients and manage check-in and check-out for appointments (primary care, dental, behavioral health, specialists).
• Verify patient insurance and demographic information for every visit.
• Collect co-pays and update payment records as needed.
• Assist with daily clinic operations to maintain efficiency and patient flow.

Job description

Customer Relations Specialist (CRS)

Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller. Schedule: Monday - Friday 8:30am-5:00pm.

Are you a friendly, organized professional who thrives in a fast-paced environment? We’re looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.

As a CRS, you’ll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You’ll also support day-to-day clinic operations to ensure things run smoothly and efficiently.

This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.