Customer Experience & Retention Specialist

Dan Walker - State Farm Agent; Austin (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Dan Walker - State Farm Agent in Austin, Texas is seeking a Customer Relations Representative to enhance customer experiences vital for the agency's growth. The ideal candidate will be detail-oriented and possess excellent customer service skills while helping resolve inquiries and working alongside their agency team.

This role offers an opportunity for career advancement and requires managing customer records, resolving issues, and maintaining strong customer satisfaction.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

Dan Walker - State Farm Agent in Austin, Texas is seeking a Customer Relations Representative to enhance customer experiences vital for the agency's growth. The ideal candidate will be detail-oriented and possess excellent customer service skills while helping resolve inquiries and working alongside their agency team.

This role offers an opportunity for career advancement and requires managing customer records, resolving issues, and maintaining strong customer satisfaction.