Customer Relations Representative - State Farm Agent Team Member

Kristin Staropoli; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Bonus based on performance

Paid time off

Opportunity for advancement

Job summary

Kristin Staropoli State Farm Agent is seeking a Customer Relations Representative for a fully remote role in the United States. You will deliver exceptional service to clients, maintain records, and support retention initiatives across the agency.

The ideal candidate is customer-focused, detail-oriented, and licensed for Property/Casualty and Life/Health; prior insurance experience is preferred. We offer health insurance, paid time off, performance-based bonuses, and opportunities for

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Must be currently licensed (Property/Casualty and Life/Health).
• Must have prior insurance experience.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service

Licensed (P/C and Life/Health)

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Fully Remote - US

Replies within 24 hours

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

Our agency opened in July 2023 and has grown to a strong team of 8 talented professionals. Before opening my own office, I worked in the human services field and got my start in insurance by joining a friend who had just opened his agency. That experience inspired me to pursue the Aspirant Program and eventually build my own agency.

I’m a proud graduate of the University of Oregon, where I graduated top 10 in my class. My husband and I have lived in this area our entire lives and are deeply rooted in the community. I’ve also been a foster parent to five children, and our home is currently shared with our two cats.

We offer great perks for our team, including free snacks and drinks, casual Fridays, team bonuses like happy hours and breakfasts, and three weeks of combined PTO for sick, vacation, or personal time. We’re big believers in celebrating wins together and making sure our team is well-fed, well-rested, and supported.

Our office culture is built on honesty, integrity, open communication, and a strong team-first mentality. We’re looking for individuals who care deeply, are collaborative, detail-oriented, organized, and bring a friendly, committed energy to the team.

If you’re looking for a place where you can grow, contribute meaningfully, and be part of a top-performing team, this could be the right fit for you.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Kristin Staropoli - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Must be currently licensed (Property/Casualty and Life/Health).
• Must have prior insurance experience.

This is a remote position.

Compensation $45,000.00 - $65,000.00 per year