Customer Service Representative - State Farm Agent Team Member

Heath Roberts - State Farm Agent; United States; Remote; EUR 30,804 - 44,006; Full time

Benefits offered by this job

Growth potential/Opportunity for advancement

Paid time off (vacation and personal/sick days)

Valuable career-building experience

Job summary

Heath Roberts - State Farm Agent is seeking a Customer Service Representative to join their remote team. In this role, you will be responsible for providing exceptional experiences to clients, handling inquiries about insurance products, and collaborating with agency members to improve service delivery.

The position offers opportunities for internal growth, paid time off, and valuable career development. You must be dedicated to customer service and possess excellent communication and problem-solving skills.

Qualifications

• Dedicated to customer service with the ability to relate and anticipate customer needs.
• Excellent communication skills for assisting customers and coordinating with team members.
• Proactive in problem-solving for client inquiries.

Responsibilities

• Establish and maintain customer relationships.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options and promote business development.

Skills

Customer service dedication

Effective communication

Proactive problem-solving

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Full Time • Fully Remote - US

Replies within 24 hours

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Heath Roberts - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Benefits

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

This is a remote position.

We are located in Fort Smith, AR and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.