Customer Relations Representative - State Farm Agent Team Member

Christian Sepos Insurance Agency; Coraopolis (Allegheny County); Sur place; USD 21 000 - 33 000; Plein temps

Avantages offerts par ce poste

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Résumé du poste

Christian Sepos Insurance Agency is seeking a Customer Relations Representative to join our State Farm team and deliver exceptional service to clients in our local community.

In this role you will handle inquiries, update records, support retention efforts, and collaborate with colleagues to ensure customer satisfaction. A positive, team-oriented attitude helps you thrive in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsabilités

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Connaissances

Communication skills

Problem-solving

Customer service experience

Description du poste

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency on November 1, 2024, and currently have one team member — but we’re growing and looking for passionate, motivated individuals who want to make a difference. I graduated from Robert Morris University with a degree in finance and chose to become a State Farm agent to help people protect what matters most while building long-term relationships within the community.

I’m a former college athlete and went through the Aspirant Program before becoming an agent myself, which gave me a strong foundation in leadership, goal-setting, and building a winning team. Our office is high energy and upbeat — we work hard to hit our goals, and once we do, we make sure to celebrate those wins together.

Community involvement is a big part of who we are. We proudly support the local humane society and youth sports programs, giving back to causes that truly matter close to home.

If you’re hardworking, empathetic, and love connecting with people, this is the kind of place where you can build a rewarding career, grow your skills, and be part of a team that knows how to work — and have a good time doing it.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Christian Sepos - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.