Customer Service Representative - State Farm Agent Team Member

Shin Insurance Agency Inc; Northern (KY); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

401(k)

Bonus based on performance

Job summary

Shin Insurance Agency Inc. is seeking a dynamic Customer Service Representative to support a State Farm Agent team in a fully remote US-based role. You will handle inquiries, manage scheduling, and maintain customer records while coordinating with the agent team to meet client needs.

The role emphasizes independence, strong communication, and dedication to service, with opportunities for advancement, paid time off, and a 401(k). Must have State Farm experience and current licensing.

Qualifications

• Dedicated to providing excellent customer service and support.
• Strong communication and interpersonal skills for effective client interaction.
• Detail-oriented and able to multitask in a fast-paced environment.
• Previous State Farm experience required to understand processes and policies.
• Must be currently licensed to operate in this role.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Manage appointment scheduling and office communications.
• Maintain accurate records of customer interactions.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Interpersonal skills

State Farm experience

Licensed

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Fully Remote - US

• Opportunity for advancement
• Paid time off
• 401(k)
• Bonus based on performance

ABOUT OUR AGENCY

I opened my agency in 2020 and currently lead a team of five. Before becoming a State Farm agent, I built my career in investments, giving me a strong financial services background and a passion for helping people make informed decisions. Outside of work, I'm a husband and proud father of three, and spending time with my family is one of my biggest priorities.

Our agency offers a 401(k), paid time off, sick days, performance-based bonuses and commissions, and opportunities to earn additional PTO by reaching goals. We also like to recognize great work through gift cards, fun incentives, and regular kudos and recognition for team accomplishments.

Our office is driven, professional, and refreshingly drama-free. We value independence and trust our team members to take ownership of their responsibilities while providing excellent service to our customers. I'm looking for someone who is self-motivated, methodical, and a strong communicator.

If you're highly driven, enjoy working independently, and want your performance to be recognized and rewarded, we'd love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative with David Shin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Please note, this position is remote and requires applicants to have prior State Farm experience and current insurance licensing.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Manage appointment scheduling and office communications.
• Maintain accurate records of customer interactions.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous State Farm experience required.
• Must be currently licensed.

This is a remote position.

Compensation $50,000.00 - $60,000.00 per year