Customer Service Representative - State Farm Agent Team Member

Kristenkruger; Tempe (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Advancement opportunities

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Kristen Kruger Boswell - State Farm Agent in Tempe, AZ is seeking a Customer Service Representative to deliver exceptional customer experiences and support the growth of the agency's insurance business.

You will handle inquiries, coordinate with agent team members, and help the community with their insurance needs while maintaining accurate records and building lasting relationships.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service mindset

Strong communication

Detail-oriented

Multitasking

Job description

Benefits:

• Simple IRA
• Licensing paid by agency
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2006 and currently lead a close-knit team of five. State Farm has deep roots in my family - my father worked for State Farm Corporate before retiring, and my brother is also an agent. When the company I worked for was sold, I decided it was the right time to follow that family tradition and open an agency of my own. I'm a graduate of Central Washington University and love traveling whenever I get the opportunity.

Being part of our community is incredibly important to us. Our agency works closely with local businesses, participates in community events, and stays actively involved in charitable initiatives throughout the year.

We offer a Simple IRA, 15 days of PTO, free snacks, family-friendly flexibility, and a strong commitment to work-life balance - including closing the office at 3:00 PM on Fridays. We also enjoy team-building events, outings, and big holiday celebrations throughout the year.

We've built a fun, energetic, family-like environment with a close-knit and long-tenured team that genuinely enjoys working together. I'm looking for someone who is positive, driven, hardworking, and always ready to step in and help. If you want to work hard, have fun, and be part of a team that supports one another, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Kristen Kruger Boswell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.