Customer Relations Representative - State Farm Agent Team Member

Tiffany Won; United States; Remote; USD 40,000 - 80,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Dental insurance

Flexible schedule

Training & development

Job summary

Tiffany Won - State Farm Agent is seeking a Customer Relations Representative for a fully remote, full-time position in the United States. The role involves handling inquiries, updating records, supporting retention efforts, and collaborating with agency staff to ensure exceptional service.

Bilingual Spanish is highly preferred, and an appropriate insurance license is required. The compensation ranges from $40,000 to $80,000 per year, with benefits including 401(k), health and vision insurance,

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service preferred.
• Bilingual Spanish is highly preferred; license required.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Bilingual Spanish

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Fully Remote - US

Replies within 24 hours

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

*Bilingual Spanish Position*

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Tiffany Won - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish highly preferred.
• Must be currently licensed (Property/Casualty or Life/Health).

This is a remote position.

Compensation $40,000.00 - $80,000.00 per year

Additional Benefits:

• Competitive salary
• Dental insurance
• Flexible schedule
• Training & development

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