Customer Relations Representative - State Farm Agent Team Member

Tammy Johnson Ins Agency Inc; Macomb Township (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hourly pay plus commission/bonus

Growth potential/Opportunity for ADV

Paid time off

Training & development

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Flexible schedule

Job summary

Tammy Johnson Ins Agency Inc in Michigan is seeking an Administrative - Assistant Customer Service and Office Manager to deliver exceptional client experiences and support agency growth through attentive service and organization.

You will handle inquiries, coordinate with the team, manage office operations, and contribute to sales and marketing efforts while offering Life, Auto, Home, and Business insurance options. Internal growth opportunities exist for driven candidates.

Qualifications

• Dedicated to customer service.
• Able to relate to customers and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with team members.
• Proactive in problem-solving.
• Property and Casualty License and Life License if you do not have, please be willing to Obtain

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for inquiries about insurance.
• Educate customers about insurance options using a needs-based review.
• Communicate effectively to meet customer needs and support business growth.
• Manage office operations: phones, cleanliness, walk-ins, opening/closing, and assist sales staff.
• Offer all State Farm products (Life, Auto, Home, Business).
• Explain Billing and Take Payments.
• Assist the Agent with Marketing ideas.

Skills

Customer service

Communication

Problem-solving

Sales support

Job description

Benefits:

• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule

ROLE DESCRIPTION:

As an Administrative - Assistant Customer Service and Office Manager assistant with State Farm Insurance Tammy Johnson Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing questions.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
• Take care of the office making sure phones are answered, cleaning is done, Walkins are handled, make sure the office is closed and opened properly assist the sales staff with customer needs
• Offer all State Farm products to customers such as Life Insurance, Auto, Home and Business insurance needs
• Explain Billing
• Take Payments
• Assist the Agent with Marketing ideas

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Property and Casualty License and Life License if you do not have, please be willing to Obtain

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Life Insurance and Health Insurance
• Valuable career-building experience