Customer Relations Representative - State Farm Agent Team Member

Matthew Sanderson - State Farm Agent; Virginia Beach (VA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Signing bonus

Paid time off

Vision insurance

401(k)

401(k) matching

Performance bonus

Advancement opportunities

Job summary

Matthew Sanderso, State Farm Agent, is seeking a Customer Relations Representative to deliver exceptional client experiences, resolve inquiries, and coordinate with agency team members to support community needs.

The ideal candidate is customer-focused and sales-minded, with strong communication and problem-solving skills. This role offers advancement opportunities, signing bonus, paid time off, and health benefits as part of a growing agency.

Qualifications

• Dedicated to customer service and able to follow up with customers as needed.
• Excellent communication to assist customers and coordinate with agency team members.
• Ability to obtain the required insurance licenses.
• Proactive in problem-solving and anticipating customer needs.
• Strong interpersonal skills and empathy for clients in a community setting.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Customer communication

Communication skills

Problem solving

Licensing

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Signing bonus
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance

ROLE DESCRIPTION:

As a Customer Relations Representative with Matthew Sanderso, State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Ability to get the required insurance licenses

BENEFITS:

• Salary plus the opportunity to earn commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits Assistance
• Valuable career-building experience