Customer Service Representative - State Farm Agent Team Member

Mina Garner - State Farm Agent; Ogden (UT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Free food & snacks

Opportunity for advancement

Paid time off

Job summary

Mina Garner - State Farm Agent is seeking a relationship-driven professional to support existing customers with policy and billing needs while identifying opportunities to protect them through consultative conversations.

This balanced role combines service and sales in a small, collaborative office. If you’re organized, personable, and motivated by goals, you’ll fit in well and grow with the agency.

Qualifications

• Experience in customer service, sales, banking, hospitality, or insurance is a plus.
• Insurance licensing is required for the role, but not required to start; training/coaching will be provided.
• Team-oriented with ownership and follow-through is valued.

Responsibilities

• Assist existing customers with policy questions, billing inquiries, changes/updates, and general account support.
• Provide a smooth customer experience through phone, email, text, and in-person communication.
• Use needs-based conversations to identify gaps, make recommendations, and offer additional products when appropriate.
• Follow up on quotes, requests, and open items to ensure excellent service and strong retention.
• Stay organized with documentation, activity tracking, and timely follow-through.
• Work closely with the team to meet service standards and achieve sales goals.

Skills

Team player

Detail-oriented

Multitasking

Confident communicator

Motivated by goals

Bilingual

Customer service experience

Sales experience

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Paid time off

Position Overview

Our State Farm agency is looking for a relationship-driven professional who enjoys helping people and thrives in a role with variety. This position is a balanced role involving both service and sales—supporting our existing customers with everyday policy and billing needs while also identifying opportunities to protect them better through consultative conversations.

If you’re organized, personable, and motivated by both helping customers and hitting goals, you’ll fit right in with our small, collaborative team. This role can grow over time based on your strengths and the needs of the agency.

What You’ll Do

• Assist existing customers with policy questions, billing inquiries, changes/updates, and general account support
• Provide a smooth customer experience through phone, email, text, and in-person communication
• Use needs-based conversations to identify gaps, make recommendations, and offer additional products when appropriate
• Follow up on quotes, requests, and open items to ensure excellent service and strong retention
• Stay organized with documentation, activity tracking, and timely follow-through
• Work closely with the team to meet service standards and achieve sales goals

What We’re Looking For

• A team player with a positive attitude and a strong sense of ownership
• Detail-oriented with excellent organization and follow-up habits
• Comfortable multitasking and prioritizing in a fast-paced office environment
• Confident communicator with a professional phone presence
• Motivated by goals and willing to have consultative sales conversations
• Prior experience in customer service, sales, banking, hospitality, or insurance is a plus (not required)
• Bilingual is a plus (not required)

Licensing & Training

Insurance licensing is required for the role, but not required to start. We’ll support you through the licensing process and provide training/coaching to help you succeed.

Why Work With Us

• Supportive, close-knit team where you’re valued and coached
• A role that blends relationship-based service with sales growth opportunities
• Performance-based incentives in addition to base pay
• Long-term growth potential as the role evolves